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Not all chatbots are created equal. There are many factors in which bots can vary, but one of the biggest differences is whether or not a bot is equipped with Natural Language Processing or NPL. Natural Language Processing is a way for computer programs to converse with people in a language and format that people understand. This involves features including natural language understanding (understanding what the user is saying), natural language processing (replying to the user in a logical way), and sentiment analysis (the ability to understand the user’s tone and intent).