SINCE 2020
B2B Customer Support Platform
Stop creating shared channels already
Omnichannel support is a must for consumer apps, but
Choice is great when buying milk. In B2B support, choice means expensive chaos. B2B users will always look for support in your product first.
Scaling Slack Connect May Require an Investment from a16z
"How do I send a Slack Connect invite to every user who signs up?" "You want me to join your Microsoft what again?" —Great questions! But also, you really don't have to
Coming Soon: Self-Driving Triage
We're working on the problem of providing models sufficient context to automate the critical triage phase of B2B support—sign up for updates
triage noun
- 1.
a : the sorting of and allocation of treatment to patients and especially battle and disaster victims according to a system of priorities designed to maximize the number of survivors
b : the sorting of patients (as in an emergency room) according to the urgency of their need for care
- 2.
the assigning of priority order to projects on the basis of where funds and other resources can be best used, are most needed, or are most likely to achieve success
triage transitive verb
Etymology
French, sorting, sifting, from trier to sort, from Old French
Rethinking Horrible Embedded Messaging Experience for End-Users
Embedded support chat: a masterclass in coordinated, industry-wide mediocrity. At the risk of sleeping with the fishes, we're publishing the following exposé:
