Customer support for companies that sell complex products to teams
2-way integrations with
Traditional customer support systems are designed for communicating with individuals, not teams.
Namely, they lack the plumbing for bringing users on the same customer team together. This
causes problems:
Lack of transparancy
Duplicate work, trapped knowledge
Conseals technical champions
Decreased customer satisfaction, lost revenue, higher churn
“Tooling around B2B customer support has long been overlooked by CSM vendors – super
excited to see Fogbender shake things up in the space!”
— Nick Mehta, CEO at
Gainsight
features
The Fogbender embeddable team messaging widget connects all users within a customer
organization with your support agents
The Fogbender agent app is specifically designed for managing communication between
vendor and customer teams in B2B environments
Link customer support conversations to tickets in your developer-facing issue tracking
system—Jira, Asana, GitHub, GitLab, Height, Linear, etc
The Fogbender Microsoft Teams integration enables your support agents to assist the
users of an enterprise customer org that requires your presence in a Microsoft Teams
channel
Leverage AI to help support agents with tricky user questions
The Fogbender Slack—Shared Channel Integration keeps tracks of threads, assignments, and
promises in your existing customer shared channels
Connect your CRM to Fogbender to display customer data in Fogbender UI, and Fogbender
tickets in the CRM